We had done the BA to Valparaiso run a few years ago and wanted to finish this off. We and 12 other couples/friends joined the ship, and everyone had a great time with a couple of exceptions.
Given a trip of this length, there are bound to be some mechanical/electrical problems. The major one was a sewage leak into the bottom of an elevator shaft that the crew had great problems locating. Since the bottom of the elevator shaft is the ceiling of the engine room, you can imagine it gets hot. Soon the sewage smell was very noticeable throughout the stern of the ship. I think most everyone would have been understanding; however, the communication between the staff and the affected passengers was really poor.
The wait to clear customs and return to the ship in LA was unbelievable. Again, no communications and no drinks/snacks appeared until we were ready to line up to re-board. Then the line was held up while they were pumping something into the ship below the skyway. Again no communication about what was going on.
Comfortable, but showing some wear.