Celebrity Eclipse Review

4.5 / 5.0
1,947 reviews

Cigar smokers beware!

Review for Transatlantic Cruise on Celebrity Eclipse
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lordpaulfletcher
2-5 Cruises • Age 60s

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Sail Date: Apr 2016
Cabin: Concierge Class 3

hello i have just returned from a T/A aboard the Celebrity Eclipse,my wife bought the cruise as a 60th birthday present we arrived at Miami the day before , the hotel was good ,the Hyatt east ,but you could not go anywhere unless you paid $34. taxi fare .but i digress we arrived at the port of Miami and went through customs only to be told that my lighter for my cigars was not allowed on board, the same lighter that i carried through Newcastle Heathrow and Miami airports without any bother.but never mind i was told that i could get it back when i disembark.and they sell lighters on board ,what's that all about . the lighter involved was a Pierre Cardin turbo lighter ideal for lighting cigars,I did get it back from security when i disembarked.

before we left the UK i bought a standard drinks package direct from Celebrity costing £966,quite a lot of money as we both don't drink spirits only wine and soft drinks. we unpacked in our cabin No 1132 on deck 10 a very nice cabin we were looked after by Karl & Sheldon. we went and looked around the ship it's our first time on Celebrity cruises but we have cruised before on P/O and Thompson cruises,we went to deck 15 sunset bar for sail away we ordered two drinks at the bar then we were told that they would be charged to our cabin account i informed the bar staff that i have a drinks package he said that there was no drinks package on this account and i should go to customer services to sort it out.when i eventually got to speak to some one from customer services after queuing for about 10 minutes they said there wasn't a drinks package for my account,then luck-ally i scrolled down my emails on my iPhone and found a receipt from Celebrity for my drinks package i showed this to the man behind the desk he said ok it must have been a mistake he issued a new card with a drinks package on it, it could have been a very expensive mistake having to pay for all our drinks then trying to claim them back from Celebrity when we arrived back in the UK.

the food on the ship is very good the service in the Restaurant is excellent our waiter Jim could not do enough for us he was brilliant a credit to Celebrity cruises.however Cafe'al Bac'io one day we ordered coffee and cakes and showed our card then the next day the same but we where charged $10 on our on-board account there is no consistency if you have a package it should be made clear what you pay extra for .

Cabin Review

Concierge Class 3

Cabin C3

Port Reviews

Nassau

A beautiful island

Lisbon

nice place but very busy

12 Helpful Votes
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