We have always been VERY pleased with our experiences aboard Royal Caribbean ships. This ship however DID NOT meet our expectations. Most of the crew was very professional and helpful but very disorganized and not very knowledgable; the ship needs a lot of work.
We did not have the use of our cabin for several hours due to a plumbing issue on our floor.
I have never taken a cruise where the cruise director's staff were so dull and non-energetic.