Freedom of the Seas Review

4.0 / 5.0
2,405 reviews

Terrible Service

Review for the Eastern Caribbean Cruise on Freedom of the Seas
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haing
10+ Cruises • Age 70s

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Sail Date: Apr 2016

The ship was Freedom of the Seas and the cruise date was from 04/17/2016 thru 04/24/2016. The Services provided the main dining area were terrible, and its dinner menu of fish and meat had never been changed for at least four dinners. After talking about the same menu to a service woman, they were sending three different guys to me while we were having a dinner, and the three guys were asking a same question: how they could improve the dinner menu. For the four days in a row for fish, they provided only cod and salmon dishes without any changes. They should know how to improve rather than asking me while we were having dinner, which gave four of us stomach aches. Since then, we did not go to the dinner restaurant any more.

And, so many stuffs need to be improved: (1) Locking the door of the general dining area on the near top floor (11th floor) from 2:00 pm to 6:00 pm and after 9:00 pm. So, it was hard even to get water during locking time. (2) Fake (Cheating) orange and lemonade juices with more ice and water mixed, which were not the original juices. In other words, I had breakfast without the orange juice for the first time for the 7 days. I had many cruises, but this was the first time seeing fake juices out of the many cruises of more than 10 times. (3) They need more training the service staffs all over the places including dining and the cabin areas. One example, they rejected to filling water into a bottle. The service person can fill the water from their inside area. Strangely, the ship doesn’t have any water taps in the dining area. Basically, they provided far much less polite service to the guests. We also had to ask to provide a cleaning service in the cabin even after 8:00 pm. (4) Don't try to collect Tip by leaving a donation envelop on the bed. They collected the tip already as part of cruise expenses, and you were trying to collect the Tip twice.

There were many really good stuffs in the ship, but the service operations themselves destroyed their reputation. That’s why they deserve just one Star grade for Freedom of the Seas.

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