From embarkation to end, with the exception of Bermuda, this cruise was the worst of 60 cruises we've taken on Princess, Celebrity, Holland America, NCL and Royal Caribbean. The line was very long outside the terminal just to get into the building - took us an hour to check in and that was at 12:30. Instead of taking your credit card at check in, they direct you to one of the kiosks on the ship to register your credit card for use on board which we stood in line once again to do. That is one of their new procedures we were told.

The lifeboat drill was a complete joke - our muster station was the casino where they did not even make sure people were trying on their life jackets and we never even saw a demonstration on how to put them on. If one was given, it was nowhere near where we were standing.

Now for the cabin - we took the Fantastico pkg which was supposed to be a superior balcony cabin in category 2A. Nowhere on the website deck plan of deck 9 shows any of these forward cabins having any obstruction or any notations showing obstructions. Our balcony was a "steel" balcony where you could only see out if you were standing. When we complained at guest relations, we were shown their diagram of deck 9 which did show our cabins as having obstructed balconies. They said their Miami office was closed on Saturday and they would try to do something on Monday. Well - the following Thursday, they called us and offered us another cabin - with 2 days left of the cruise, we were not going to spend it moving. They didn't so much as offer us a bottle of wine for their mistake and never even admitted their error. Read more