I booked five cabins for a family reunion cruise - three small suites and two oceanview. I've cruised several times on other Royal Caribbean ships and on other cruise lines - Vision was limited in types of entertainment and onboard amenities (music venues, no cooking demos, limited bars, no educational port lectures, etc). The suites and their bathrooms were small, and I was shocked that the oceanview cabins did not even have shampoo and conditioner in the bathrooms - passengers had to request them. Chairs in the dining room were stained - no excuse for that!

The worst was that my sister and I and our husbands had suites 8568 and 8572 - every night we were awakened several times (midnight, 2am, 4am, etc) by large carts rolling overhead and chairs being scraped across the deck on the Solarium deck above us. We complained to Guest Services three times (we were not permitted access to the Hotel Manager, although I asked to meet with him/her), and the Guest Services manager said he'd address the problem by cordoning off the area above our cabins, but nothing changed and the noise continued. It was clear when we talked with him that this was not the first time he'd heard the noise complaints - I think it's unconscionable that Royal Caribbean continues to book those suites.

The only thing that saved this experience was that the food and staff were excellent - but we'll never book another cruise on Vision.