Westerdam Review

4.5 / 5.0
1,117 reviews

Poor Customer Service

Review for the Eastern Caribbean Cruise on Westerdam
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rlsmith
2-5 Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Oct 2015
Cabin: Deluxe Ocean-View Verandah Stateroom

"Holland America prides itself on its service" Some interesting notes about the service -

Our very first night we went to the dining room, and the service was so slow that after waiting for desert for about 30 minutes we went up to the Buffet to get desert.

But since it was past 9:30 (We went into dinner with a 7 PM reservation so it was a 2.5 hour dinner/wait for our meal) we couldn't get any desert. So when I want back to the Vista Restaurant and complained, we had some deserts sent up to our cabin. The Restaurant manager did call us that night and apologized (something the Maitre de never seemed to do) and asked we try again.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin VB

Tired and need a complete update

Port Reviews

Fort Lauderdale (Port Everglades)

Love the port

Grand Turk

Excellent time. Would do it again

San Juan

Not very interesting, very dull

St. Thomas

Nice port.

Half Moon Cay

One bright spot on the cruise. Getting off the ship

5 Helpful Votes
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