Four of us travelled on our first ever cruise... All 4 were adults ranging in age from 28 to 56.
We were very uncertain about what to expect, and having travelled a lot (courtesy of working for an international airline) have experienced lots of stunning places, accommodations and know how service should be, our expectations were high... All I can say is we weren't let down at all!
The initial lunch buffet when we boarded was slightly chaotic, but then what can you expect at 1230, in a restricted area with thousands boarding with hand luggage trying to get fed and watered. Having said that we easily found a table and got hot, fresh, tasty food quickly. This would have been made much easier had other guests used their heads a bit more and moved on once they had eaten rather than staying in the dining area and taking up tables others needed to dine on.
When we got to our staterooms, both were immaculate, spacious and well appointed. Despite these rooms being slightly/fully obstructed views, you could still see quite a lot and it didn't detract much at all. We were all very impressed already!
During our time on the Eurodam the staff were friendly, helpful and courteous at all times. Nothing was ever too much hassle for them and they were always pleased to offer help wherever they could. We often saw the cruise director, ship officers and staff from all areas, and all were happy to assist you at any time.
We took the option to pay extra and dine in Tamarind one night - what an experience!! The service was amazing and the food was fantastic. Well worth the small extra fee to dine there... We enjoyed it so much that we even made sure we went there for the complementary lunch later in the cruise. It was so nice when the waitress (Yuri) even remembered us and welcomed us back personally. Again we weren't let down at all by the service or food.
We were on the 'Dine as you wish' programme and never had to wait for a private table for 4. The service was always very good, with the staff more than happy to have a chat and laugh with us as well as serving us quickly and efficiently at all times. Despite moving tables every night the staff when they did cross us again tried to remember our preferences, and meet our needs before we even asked.
The food was always of fantastic quality, and trust me when I saw we aren't easy to please when I say that, especially when I have a specialist skill of normally ordering the nastiest thing on the menu wherever I go. Not once did I manage to get anything bad or nasty, which for me is a record.
Our only let down with the dining was one night we went to Canaletto. What a disappointment.... It took ages for us to be seated, and when we were the service seemed rushed at some points, then at others we were forgotten about for ages. To the extent that we gave up on having any coffee after our meal, preferring to get them ourselves from the Lido. The food was nothing special compared to the rest of the ship, and the staff seemed some of the worst in this dining area. From what we could see everyone in the restaurant that night was having appalling service and weren't amused either.
Show wise... It was okay! Nothing overly special to write home about in my opinion. However I have been told that HAL aren't known for their shows, unlike other cruise lines. The disco 'Northern Lights' wasn't the best in our opinion, but there were a small amount of people who seemed to enjoy it.
The ship generally was very comfortable and incredibly clean and maintained at all times. We were all very impressed, you could see it is a very new ship and is being well looked after.
We found that we did a feel a lot of ship movement, however we did have fairly rough seas at times, and the rest of the time as we haven't experienced it before maybe this is normal. Having said that though, anytime we felt sick the front desk seemed to be genuinely concerned and gave us tips on how to avoid sea sickness and provided us with complimentary medication to help.
Overall we were hugely impressed and cant wait to go on another HAL cruise!