Norwegian Star Review

4.0 / 5.0
2,583 reviews

Lack of Service Across the Board

Review for the Western Caribbean Cruise on Norwegian Star
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mbarrett
2-5 Cruises • Age 50s

Rating by category

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Value for Money
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Entertainment
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Additional details

Sail Date: Feb 2016
Cabin: Mini-Suite with Balcony

This was our first cruise on Norwegian. We have sailed twice on Royal Caribbean, once on Carnival, and once on Holland. We wanted a quick, inexpensive winter getaway. Unfortunately, we got more of the inexpensive service than we had hoped for. Service across the board was lacking, from the very first day. Restaurant service was inattentive, there was a general lack of bar service anywhere on the ship, and the ship overall looked tired and worn. The Star was just in for a facelift last spring, and it did not appear attention was paid to high traffic areas, and carpet was frayed in many areas.

We stayed in a min-suite, cabin 11662. I do not recommend staying on the 11th deck as you have lots of foot traffic and food service carts rolling above you at all times of day and night. I think the 10th deck may be been a better experience. Our mini-suite was small, much smaller than the Veranda cabin on Holland. And, the balcony needed attention such as general cleaning and paint. The bed and pillows were uncomfortable.

Food overall was adequate. Nothing outstanding. Our best experiences were at Aqua and the Ginza. Ginza was great, and we could order sushi, which was a plus. You could also listen to music being played in Gatsby's below.

Cabin Review

Mini-Suite with Balcony

Cabin MB

Don't stay on the 11th deck - way too much noise from above. And the beds are uncomfortable.

Port Reviews

Cozumel

Great excursion.

Costa Maya

Nice day for kids

Belize City

Interesting ruins

Roatan

Nice break but too many panhandlers and pushers.

5 Helpful Votes
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