I initially booked my cruise for myself and partner. My partner managed to get the week off and we were ready to go. A few weeks before we were set to go, we were called and advised the cruise had been cancelled and we were offered alternatives. One of which was double the value of any other costa cruse, which i opted for. Because the date was changed my partner could no longer come so i had to bring a friend. When i tried to book double the value, Costa kept knocking back our requests saying they were too expensive, resulting in us not getting anywhere near the double the value promised!Turns out (a staff member advised me on the new cruise) that our initial cruise ship was damaged as it bashed into a dock. The captain ran it for a few days and they patched it up and at every port until they could run it no further. Costa of course, lied and stated this was not the case, saying it was in dry dock the whole time. When you looked on the costa website, you could look at the web cam and watch guests stroll about the decks.

When we arrived on the ship, the stateroom was nice, and the cabin stewardess was tremendous. The meals seriously lacked flavor, and the buffet for lunch and breakfast was farcical beyond belief, not a good experience.

We had a few issues on board and the guest service staff are collectively rude and frustrating, and demonstrate an unfailing ability not to help you and shrug their shoulders as though they don't care. There were lots of unhappy guests complaining about various things, and the reception staff couldn't care less. I initially booked my cruise for myself and partner. My partner managed to get the week off and we were ready to go. A few weeks before we were set to go, we were called and advised the cruise had been cancelled and we were offered alternatives. One of which was double the value of any other costa cruse, which i opted for. Because the date was changed my partner could no longer come so i had to bring a friend. When i tried to book double the value, Costa kept knocking back our requests saying they were too expensive, resulting in us not getting anywhere near the double the value promised!Turns out (a staff member advised me on the new cruise) that our initial cruise ship was damaged as it bashed into a dock. The captain ran it for a few days and they patched it up and at every port until they could run it no further. Costa of course, lied and stated this was not the case, saying it was in dry dock the whole time. When you looked on the costa website, you could look at the web cam and watch guests stroll about the decks. Read more