You've read the mixed reviews good and bad so here's mine. Whatever issues the Jade had, yes they were admittedly real according to the staff, those issues are long gone. This is a great cruise, well done by a hard working crew. Do yourself a great vacation, enjoy an outstanding ship, a quality experience, and just be informed ahead about how some things work as much as you can.
Embarkation in Houston around noon was a breeze, fast, efficient, short lines, and we made it through quickly. The Ship was reported full. We were able to drop our carry-on stuff in the room and went to get a bite to eat. The required Muster drill was fast and painless. We were off to a great start.
Garden cafe - is typical cruise ship fare, our choice for breakfast, quick, after excursion meals and snacks. We ate dinners in three "pay extra restaurants" as well as the Grand Pacific, Alizar, and Jasmine garden which are complimentary. More on those later.
Great cabin. Nice and roomy. Liked the extra space in the bathroom and storage. Balcony has three chairs. Couch fabric a bit dated but overall a nice upgrade. Might have chosen a room not directly below the Garden cafe. It got a bit noisy at times.
Quiet day, quality service and location
Went to Infinity Bay Beach Resort, great day snorkeling and Beach day
Great reefs and snorkeling just off the beach.
Ship day, spa day
Ship day