I would avoid this company at all costs, I chose it because I wanted to see the panama canal and I had travelled quite a lot with their sister companies travelsphere and just you and always had a wonderful holiday. However this company just provided one disappointment after another from start to finish.

I spent a good 30 minutes discussing my requirements with the tour operator to begin with stressing that I did not want to leave from one airport and return to another. When I got my confirmation through that is exactly what I was doing (maybe this should have given me foresight into what was to come). I rang the company and told them I wanted to cancel and they managed to put it right.

For me the whole point of picking and paying for my trips in advance of travelling is that I can sit back and enjoy my holiday - not so with this company. I paid for a 55 minute horse and carriage ride which was a miss-print and it was actually 35 minutes, we had to share with another couple and unfortunately we were traveling backwards so didn't actually get to see what the guide was talking about. On another trip one of the highlights was a skegway experience, again another miss-print there was no skegway experience. On another trip it was advertised at a catermeran that actually turned out to be a ferry, every day a piece of paper came through our door explaining one of these at a time and each day I was queuing at the shore excursion desk. One of the trips were cancelled due to an active volcano, not the companies fault I know but I would have thought they could have opened the shore excursion desk for longer as it affected so many people. Read more