Carnival Splendor Review

4.0 / 5.0
1,476 reviews

Horrible HONEYMOON Cruise

Review for the Western Caribbean Cruise on Carnival Splendor
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suedon12003
6-10 Cruises • Age 50s

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Additional details

Sail Date: Feb 2016
Cabin: Balcony

This was NOT our first cruise by any means, however, it was our first Carnival cruise , and I can ASSURE you it will be our LAST Carnival cruise!!! The worst part is that it was our HONEYMOON, something that can never be re done!!

Dining room, oh boy where to start? The service was horrible. They were totally understaffed and it showed. We didn't get bread, water or iced tea in a timely manner, as a matter of fact we had to hunt them down and ASK for those things the first two nights we ate in the Seated Dining room. The wait staff looked like they wanted to be ANY place other than assisting us. This was very obvious in the ENTIRE dining area, and on the whole ship in general. We did find out that the ship was going into dry dock after our cruise, so I guess they all just figured why bother?? The service was so horrible that we opted for the buffet for the next 4 nights. I registered a complaint with Guest Services and received an apology phone call from the Matre' D. We decided to try one last time on the last night of our cruise, and then it was total OVERKILL...it is just too bad that they offered the type of service we expected from the beginning only because they HAD to!!!

Room Steward: Well we saw him upon first boarding and yes he left nice little notes once on our mirror in regards to it being our honeymoon, he left the towel creatures and cleaned the room as best he could (the ship was just disgustingly old and filthy), however, when we needed him, he was no where to be found and was never once able to help us in whatever we went to him for. After returning from San Juan we accidentally left our keys in the room. we looked everywhere for our room steward, even going as far as shouting out for him, as my heart medication was in our room with the keys!!! This all of the sudden escalated to three security people showing up in our hallway and led to an extremely uncomfortable and EMBARRASSING situation. Come to find out our steward was on break. Ummmm, how is this MY problem???

Cabin Review

Balcony

Cabin 8B

Old, and filthy, paint peeling, lights burnt out.

Port Reviews

Miami

GREAT experience, great guide

Amber Cove (Puerto Plata)

stay at the pool, dont waste your time anywhere else because it was awesome

St. Thomas

we went straight to St John had a great time

San Juan

great tour for the low price of $20 per person, ship price was WAY more

Grand Turk

Great time, awesome guide!!!

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