Poor standard Christmas cruise 2008 on Thomson Celebrity
I should first of all inform you all that as veteran cruisers on many other cruise lines my wife and I have never found the need to put pen to paper in order to complain until our experience on the Thomson Celebration.
Our cabin number 817 was at water level on deck 1 or deck C. The two different names for each deck we found very confusing, but the problems on this deck are: when the ship is moving you cannot see anything other than frothy seawater over the porthole. also we experienced persistent loud banging of the wash against the outer shell of the ship when the ship was moving at 14 knots or more overnight. This resulted in five sleepless nights out of the seven of our cruise. This double bedded cabin was quite spacious but very-very dated. We did on the second night move the bed-head away from the outer wall in an attempt to reduce the noise levels of the ship crashing though the waves. On doing so we revealed indescribable dirt and filth, toe and fingernails, human hair of all descriptions along the wall and floor. Photos of the mess will be found on the cruise photo page of this site should the powers that be allow publication of them. The air conditioning in our cabin was stuck on cold, in the evenings it was like living in a fridge. On complaining the first attempt to repair this was to block the vent with two layers of foam. This of course resulted in us unable to breath when the cabin door was shut. On the third repair attempt, we had no access to our cabin for a whole day at sea whilst it was fixed properly.
The saving grace of the cruise was the high standard of the evening theatre entertainment and the friendliness of the restaurant and house-keeping staff. We found the attitude of the senior staff when we had the audacity to complain very rude and complacent. Sorry Thomson my wife and I know that no-one is perfect but your very poor and dismissive response to our letter of complaint through Cruise.co.uk will result in our determination never to use you again and we will inform others of our bad experience.