1- Creaky cabin when ship in motion. Could not sleep fitfully. This ship is supposed to be new though it already feels worn and shoddy. Balcony was big enough to accommodate two small chairs and a tiny table and was the best feature. Cabin itself was very tiny and very cramped and not worth the money though to "inside" cabin dwellers (a couple from across our hall asked if they could get a look at our cabin) it looked like the Taj Mahal. They nicknamed their cabin "the coffin".
2-Spotty service with some waits of up to thirty minutes to be waited on by dining room staff in spite of lots of room in the dining room as many passengers were seasick for the first few days from the badly stabilized ship (which is huge,but you feel every roll). Dining room food quality inconsistent and went from good to awful and several times our different waitpersons (we were on anytime dining) forgot part of our orders.
3-Asian restaurant Tamarind for a premium fee quite good. Prime dining experience in Pinnacle restaurant also for a premium fee was anything but. Mediocre classic steak house type food. Unfortunately got food poisoning from dessert (knew it as soon as I began to eat it that it was off).
4-Following morning requested immodium to help with number 3 above and got promptly confined to cabin with threat of disembarkation for non-compliance as a a "norovirus" suspect by hysterical amateur nursing staff in spite of all protestations to the contrary thereby completely missing Aruba as a port of call. Never got to see a doctor. Incompetent organization.
5-Many staff are act like airheads who are trained to say hello to anything that moves. Beyond the greeting most are as useless as a snooze button on a fire alarm unless it is to extort money out of you for some over-priced thing.
6-After giving up cruising on Princess and then Costa because of the sad deterioration in product and service, we can now add Holland-America to the list as the worst one of all and will save ourselves further disappointment by not sailing on anything Carnival owns or runs.