Embarkation and disembarkation - Fast and efficient.
Gym - Antiquated equipment. Much of it should be replaced.
Entertainment - In the theater...I only went to the shows where the ship's singers/dancers performed and the crew talent show. For the most part, the singer/dancers were pretty good. However, they only performed to pre recorded music. There was never a live band at their performances. Most ships bands are very good. This ship didn't have a band, and that's a shortcoming.
Very good cabin steward. We were upgraded to a premium cabin with a balcony. This was the largest cabin we've ever had on a cruise ship. It was very difficult to control the thermostat in the cabin. It was winter, but on many days the outside temperature was in the 70's and yet we couldn't turn the heat off. We finally got an engineer to 'fix' the heat problem, and then the room became too cold and the thermostat was useless again.
ship was there on a Sunday and almost everything was closed.