On the January 30th 2016 cruise this was truly the cruise from hell. First the cruise was late getting to port from dry dock and left the port 90 minutes late. At this time there were no pools or hot tubs. Some rooms had no operating toilets or A/C. Some had sinks that would not drain. Some, like me, had sinks that had hot water coming out of the cold tap. Many of the casino slot machines were either not operating or having issues. The ship was not pristine, but dirty in places.
On Sunday they had an issue with one of the thrusters and had to stop in the ocean for repairs. This took a couple of hours. Then at 3 am Monday we lost a propeller. This took 14 hours to fix and we missed Cozumel that morning. We finally made it to Cozumel at 7 pm and stayed until 5 pm the next day. We did not go to Roatan. We did not go to Costa Maya due to bad weather. We got the pools and hot tubs on Tuesday. On Wednesday I lost hot water in my shower, but it was back the next day.
Princess gave everyone on the ship a 50% credit based on the base rate everyone paid for their rooms, but only $27 for the taxes. Nothing was refunded on the port fees, even we did not go to 2 of the ports. This was basically a cruise to nowhere. Many of the public restrooms were inoperable. Some complete floors had not A/C for much of the cruise.