Celestyal Majesty Review

3.5 / 5.0
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Hit and Miss

Review for Canary Islands Cruise on Celestyal Majesty
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julieannemiller
10+ Cruises • Age 50s

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Sail Date: Jan 2016

I've been on over 30 cruises including about 15 with Thomson sailing on all the ships in the fleet and this was my 5th time on The Majesty but the most disappointing and probably my last.

All started well with a good flight from Bournemouth and very quick embarkation to the ship. We were greeted with a soft drink and told we were the first ones on the ship that's when the first problem began. We were shown to a lovely cabin which was unsuitable because it was a fixed double and I was with a friend not my hubby, we went to reception to ask for a change which should have been simple due to Thomsons lack of doubles and were taken to another room to be greeted by a man lying on top of the bed in his boxer shorts!! We were then asked to wait in stairwell while it was sorted out. After 20 minutes we were taken to another room which can only be described as a cupboard it had no storage and was very small. We also found a pair of mens underpants in the wardrobe which reception asked the maid to get rid of twice. All this could have been avoided because when we first asked for a room change a lovely gentleman offered to swap with us but they quickly got us apart from each other. We met this man later in the cruise and he told us that he and his wife were still in their twin room.

The food was really poor, I love my food and will eat most things but it was awful and served by waiters that didn't want to be there. They showed no interest in the guests or what they should be doing. I couldn't believe the difference since I was last on the ship in October. The food was the same in the buffet as well as the sit down restaurants. In the buffet you couldn't help yourself and the staff just splattered big scoops of food on your plate wether you wanted it or not. All the food was cold and tasteless.

Cabin Review

Cabin Outside deck 4

Very small but maid was lovely.

5 Helpful Votes
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