Not again with MSC: MSC Orchestra Cruise Review by alamokid
Overall Member Rating
Not again with MSC
Destination: Western Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
In ports we had to tender into, it was total chaos. We were required to get a tender ticket and wait for the number to be called. In the Grand Caymans we had tender ticket number #1. When they called for tender numbers, they called numbers 1 thru 4. This put 500 people in the stairwell waiting to get on tenders. The tender staff were not very organized.
I attempted to get a hundred dollar bill changed at the accounting desk and could only get twenty dollar bills. Another cruiser said they had to go to the Casino to get smaller change. I ended up using the Casino for change. I also had problems with my shipboard account and tried to get it corrected at the accounting desk. I was sent from one place to another without it being corrected. I finally told them I would just file a complaint with my credit card company and they would not get paid for it. Hardly anyone spoke fluent English and most of the staff were just plain rude.
This was my sixth cruise and by far the worst I have ever been on. It is a shame that MSC has such a beautiful ship and thats about all they have to offer. Perhaps if they take a few lessons from other cruise lines they can compete in the American market. If they don't get their act together soon, they will not survive here. Less
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