This was our first cruise. It was our Wedding Anniversary and my husband's 70th birthday, so it was booked up last June. We paid £3,900 for the holiday + £600 for 2 drinks packages, so expected some luxury... And we were so looking forward to our first cruise....

I could not sleep at all. The air con was on continuously blasting out all night. You couldn't turn it off. Neither did the temperature dial work. By Wenesday, I just wanted to fly back home. The sleep deprivation was making me feel quite ill and I was very worried about my husband who has a lung condition and air conditioning irritates it. He had a really nasty nose bleed in the night which we believe was brought on by the aircon. I did make an appointment to see the guest relations manager. He didn't turn up, so had to see the front desk manager, he said EVERY single stateroom was the same i.e. As it was an old ship, the aircon had to be on continuously. I would love to know if there were any staterooms were you could turn off/regulate the aircon. There was no empathy with our situation what so ever. The front desk manager gave me a pair of ear plugs! I did try them, but they were too uncomfortable to wear. Found one person in particular on the guest services desk to be very arrogant. Room no. was 6000 with a Balcony. It was a very small room. Found out that deck 6 had had the balconies fitted as an add on. There was no fridge and no coffee/tea making facility.

The food was mediocre ... Not what we expected at all. In the Windjammer, evening meal, I called over a waiter and gave him a beef slider that was completely raw in the middle... No wonder there were tummy upsets. Read more