My girlfriend and I sailed 12/26 - 01/02 on the Norwegian Jade. Our other experience with Caribbean style vacations have been in Cancun at all-inclusive resorts. My review will consist of our ratings of the ship, service, food, activities, and excursions.
We decided to take almost all of the advice contained in our check in paperwork from NCL. We flew the day before embarkation, and stayed at a hotel within 25 miles of port. On embarkation day, our paperwork advised us to show up between 1:30 and 2:00. It stated not to arrive outside this window, as you would be asked to wait until your time, or may be late. We arrived at 1:35 and got in line. Line took about :30. The young lady checked our passports and documents, but was unable to answer any other questions we had about the cruise. We headed for the gangway and boarded. We researched very well, and knew exactly how to get to our stateroom. We stayed obstructed ocean view, port, mid. The room was decent, but the bed was very uncomfortable. The A/C remained on the coolest setting all week, and still did not get comfortable. There was plenty of room for our 3 suitcases, toiletries, etc. The view was not ideal, but we were able to see to one side of a lifeboat whether we were near land or not.
Our steward: at first impression he was adequate, offering extra towels and information about the safety drill. Sleeping was a challenge due to temperature, and lack of comfort of the bed. Due to the A/C issue, we sweated a bit, and we requested all of the sheets be changed every other night. The comforter and towels were changed, but never the fitted sheet. We also found our "fresh" pillowcases with stains. We had communication issues all week, and we still don't believe he understands english. This contributed to many issues including overcharges on laundry, and others.