Let me begin by saying i am not bashing rccl as a matter of fact we are avid cruisers with rccl however based on our recent experience on oasis it is obvious that much like comcast cable when you get too big – customer service and one on one interaction suffers a great deal.

We have 9 cruises under our belt and have been to 3 ports located in ft lauderdale, orlando and new orleans. Above all orlando still remains the very best; port everglades on the other hand still has some bugs to work out. so upon our arrival all the baggage personnel were either unwilling or unable to assist. As a matter of fact i unloaded my car with luggage in the street and waited for assistance, this has never happened before – as a matter of fact the people working the load and unload area are pretty much hopping so i am not sure what went wrong this time.

Our check in at the rccl desk was fast and very efficient – due in part because we had all our check in done on line with papers in hand prior to walking to the desk so this expedited our check in. we proceeded to the top floor and that’s where things went a little squirrely the security person working up stairs was a little wound up and very loud when it came to the sitting areas and i was a little upset that when my wife and i sat in the platinum area we were questioned – even after we showed two previous security persons prior to entering the area. Again not a show stopper but a little rude. Read more