We were on the well documented Grand Princess Thanksgiving cruise to Hawaii. I won’t go into the details of the fire/power problem since they have been discussed at length on the Princess board. I just want to state that the Captain Roger Bolton, the Cruise Director Dave Cole, and the entire crew did an absolutely spectacular job in handling the situation. The Captain was calm, professional and kept us continuously informed. Dave Cole and the entertainment staff did an outstanding keeping us entertained over those many sea days. Finally, Princess Corporate went above and beyond with their compensation package.
It is very true that Princess reads Cruise Critic. At the Captain’s Circle Party, the Captain referenced postings that he had read on CC. When I posted a message complimenting Dave Cole on the thread about our “incident”, he responded individually to my and everyone else’s posts.
This ended up being one of our best cruises ever, and not because it was free. The food, service, and entertainment all seemed a notch above what we already thought were high Princess standards.