To make a long story short, this trip was by far the worst cruise we have every experienced. The service was horrible, not one staff member was friendly, smiled, or seemed to enjoy their job. The food and food service was worse than waiting in line at a fast food restaurant. It seemed we waited for ever for our beverages, and forget asking for them to leave the bread basket, against the policy. When we first boarded we went up to eat at the Garden Cafe, the beef carver gave me a sliver of meat, when I requested another small slice, he told me I would have plenty of time to eat, I had the whole cruise to eat all I wanted. Rude I thought. We left at 6pm for dinner, the cabin steward was right outside our cabins, when we returned at 10pm our cabins had not been turned down, and when I finally found the steward to request a turn down, he replied " if you wanted an earlier turndown, you should of called the front desk". hmmm Rude again, and here it is 10 pm at night... We had to go to the reception desk 6 times concerning our card to charge items, it just never seemed to work, and we were always sent back to the front desk, because the stores, bars ect... always told us our account was not opened, but closed, and when we went to the reception desk they always assured us our accounts were open, no problems, go ahead and use, but after the 4th time of not working we finally demanded to speak to a manager. We ended up speaking to a Spring Taylor, who assured us she would take care of the credit issues, but unsurprisingly we still had the same problem twice again, then decided not to purchase anything else on board.Forget about Freestyle cruising. We went to dinner at Azures,one of the main dining area, and were turned away because of the dress code.No shorts after 5 pm. My boys did not pack dress slacks, just dress shorts, so again we were back to see Spring Taylor, and she had to notify the restaurant manager that it was ok for the kids to wear shorts to the dining room, Azurs and Tsar's. We were not the only ones refused entry, there were quite a few,who were also mislead by the Free Style Cruising concept.While pool side When we tried to order soft drinks using our unlimited drink sticker, the waiters never came back with the drinks,hmm probably because no tip or cost was required. When we ordered a PinaColada we had the drink , required tip and bill within 3 minutes. We witnessed a waiter argue with an elderly man about the ginger ale he ordered.The elder wanted to switch his can gingerale to a diet coke, and the waiter argued on and on that he ordered a ginger ale,so finally the elderly man told him to go ahead and order the diet coke and he would pay for that also. It was amazing to watch customer service flying out to sea over a ginger ale. We were served military style in the buffet area, due to staff shortage due to illness. Not a single passenger could serve themselves, even the plates, drinks, everything was handed to us by a employee.We had to be squirted into our hands disinfectant coming and going. That wasn't so bad, keeps down on the germs I imagine. Our entire experience on the ship was unacceptable, the only time we enjoyed our time was during a day trip in Cozumel at a private beach club called Nachi Cocom. They were great. The food was great, the drinks tasty, the service outstanding. I am happy to say they received the large tip, that would of gone to the NCL tip, if they would of done the job. By the way, NCL charges $12 a day per person for service charge to go towards the cabin steward and wait staff. You do not have to pay this, as we opted not to. No service ,no tip. What a shame. We have never been ones to skimp on tipping,or offer good reviews on service , however there is always a first, as was this cruise line. To bad, next time we will stick with RCCL, they know how to treat guest.