Well first, our group consisted of 8 people, ages ranging from 21-28. When 4 of us called to book our cruise months in advance, the Norwegian agent/representative that helped us over the phone completely lied to us and tricked us into upgrading our room to an ocean view room which costs more money than a regular state room. He lied by saying if we upgraded to ocean view all 4 of us would receive an ultimate drink package (UBP). We couldn't believe it and asked him multiple times to confirm this which he did so we booked it. Come to find out once we're on the ship, only 2 out of the 4 had the UBP and the other 2 had a soda package! When we went to guest services to complain they were completely unhelpful and weren't even equipped to handle the problem, all they did was say they can email the Miami office and it would take a day for a response. We decided to take matters into our own hands and call the Miami office (don't know why guest services couldn't do this) and talked to one of their representatives who once again could not help us at all and did not care that one of their own workers lied to us to make us pay more money. They did not offer any compensation or try to fix the problem. When we looked at all our emailed confirmations there was no record of any packages on our accounts or details of the promotion, all it said was the price that was charged to each person and that we were in ocean view so I'm surprised they didn't try to take away all drink packages.

After being stuck with only 2 drink packages and half the room being mad and jealous of the other 2 people, it made tensions between our group strong and put a whole damper on the vacation. We tried to make the best of it anyway but even that was hard because the activities on board and clubs/lounges are all geared towards the older crowd. There was only one night club each night with the same DJ who sucked. He refused to take requests and the music he was playing was EDM and electronic which no one wants to hear when you're trying to dance and have fun on vacation. When we complained about that to guest services once again they didn't care and didn't take us serious because of our age. Then after befriending the service staff, who were our drink waiters, they informed us that they are lying to us and that they can change the music and that it is not a pre-recorded set list and they are allowed to take requests. We were FURIOUS and decided to just drink and dance and try to have fun.

The days off the ship and at each port were the highlight of the trip. We did 2 excursions in Honduras and Belize and loved both of them. We did the snorkel and sail in Honduras and the zip line and cave tubing in Belize. Both were wonderful and being able to get off the horrible ship was nice. Read more