The ship itself was gorgeous & kept beautifully. However the variations in levels of service we experienced were just too great for the money paid.
We were unfortunate that on our cruise was a group of almost 1000 French accordion aficionados. We were actually told at lunch one day by a waiter that because we were not French our service would not be as good! We were more than a little upset by this so went to the English speaking "point of contact". She took lots of notes & we never heard another thing.
We had a tour cancelled which we had previously booked. The reason given was not enough English speakers to warrant the trip. We were led to believe that the ship catered to all languages but alas if you speak English you will not enjoy your cruise!
The room was nicely kept and housekeeping were wonderful. The nightly turn down service meant that the you basically have two room services a day. Housekeeping probably the only 5 star part of the cruise.