We are experienced NCL cruisers, having reached their Lattitudes Platinum level many years (and cruises) ago. We put together a group of 19 family and friends to expose a dozen people to sailing for the first time, hoping they would enjoy the experience as much as we have. We agreed on a shorter 4 day cruise for their first experience thinking the time and cost would be favorable to them.

What a HUGE mistake to book the NCL Sky on their 4 day Bahamas (they do a 3 day the other part of a week). It was like we were sailing with a different company than the real NCL that we know and love!

Nothing felt right or comfortable for the 6 of us that routinely sail NCL. The premier system of loyalty that NCL touts failed completely on this trip. As the top tier Platinum level we got NONE of the minor awards we normally receive. (We did receive lapel pin after asking). No early check in at Port, no complimentary dinner, no bottle of wine, no candy/fruit in the staterooms, etc - Nothing. When the on board cruise consultant finally showed up at her desk one day, I was told NCL doesn't see the need to award the amenities for Lattitude members that cruise less than 5 days. When I expressed my disappointment and suggested that maybe our folks should give future business to Royal Caribbean, she replied matter-of-factly that would be our decision. No effort to please at all. Read more