First time NCL cruiser and last. Was handed letter at embarkation, departure delayed until10pm to complete maintenance work. We decided to purchase the Therma Suite Cruise Pass. This was to be an R&R cruise. Two types of spas, therma lap pool, steam/sauna room, lounge chairs and Relaxation Room over looking the sea with a max of 60 guests, sounded wonderful. On the 3rd day, maintenance was replacing the windows, saws, drilling, glue odors, corded off area with lounge chairs. This lasted 3 days. We asked the Spa Manager and Guest Services for a refund several times. Finally we were given a refund but charged for the 2 days we used the facility but not by dividing 7 days into the total cost. Total cost $139x2=$278. Our charge for 2 days for 2 guests $158.

Plumbing issues also plagued the entire ship, not just our cabin. Toilets flushing up to 5 minutes after departing the VERY small WC. Lost water one morning (was in the shower) for 15 minutes. The drain on the balcony also the cabins left and right of ours, experienced "gusting" water erupting from them, worst in the evening. Guest services and Cabin Steward (who witnessed this issue) were advised, no response from ship.

The Market Café had machinery issues the entire cruise. The buffet was not open on both sides often, seating was, and if it was, the full array of food was not available on both sides. Complimentary dining presented the same food, changing it's description. The food was hot sometimes and the wait staff was good and bad. We found that the ship was challenging to get from one Venue to another. Casino smoke was extreme. Lack of deck chairs/lounges in sun protection areas. Using the elevator closest to our cabin, it did not look as if it was ever cleaned the entire cruise. Maybe having the Unlimited Beverage Package would have made us less observant. NCL Star knows it has MANY ISSUES, and in our opinion it is about time they resolve all issues that have and are still occurring, treat their "GUESTS" as guests and not "CAPTIVE" on a less than 7 day cruise. Offer their Guests a refund or ship's credit (guests choice) as a sign of good faith.