Our second trip on the Nieuw Amsterdam, both times in November. Embarkation was a snap and the check-in line was not too bad. Our stateroom (a low-cost upgrade from Verandah to Signature Suite) was ready for us as we boarded, around 1:30. The worst part was getting to the port through heavy traffic back ups but John's Car Service (try him) was "creative" in getting us past the mess.
The suite was well worth the extra money (heavily discounted upgrade at the last minute) and we enjoyed the additional space and wide balcony. Very comfortable and our cabin steward provided impeccable service every day, every way. We were very close to the mid-ships elevators and that was very handy for early AM coffee in the Lido and otherwise getting around.
Food in Manhattan dining room was OK to good and the steak and lobster tail on Friday night was really good. The service is somewhat spotty and can be slow. We had to wait 30 minutes one night for the appetizer to appear and my discontent was quickly noted and addressed. The dining captain robustly apologized, we were given complimentary wine, and the rest of the meal was served promptly. Not only that, we were tagged in the system, and given the same exact table the next night presumably so the staff could redeem themselves - and they did - and following nights, our table ticket was noted we believe for enhanced attention to detail, which we received. Short story, don't hesitate to let them know if you are unhappy and the problem should be addressed.
SPACIOUS! The extra room was much appreciated. I took advantage of an inexpensive, last minute upgrade and saved big compared to buying the suite at the original prices. Got an email notification and had to act fast, but got the last upgrade.
Getting there by car can be a challenge. Use a car service if you can and allow time.
Not a lot to see, really. Go diving or snorkeling instead.
Easy walk to Old San Juan and you an add a side trip to the fort if you want. Lots to learn and see. Worth it.
Shopping trip. Bargain hard.
Beautiful private beach. Just go and enjoy.