The highly anticipated maiden voyage on the Norwegian Escape was a disappointment to say the least. Approximately 800 travel agents were "invited" on the cruise and received all the special treatment. Paying customers, such as ourselves, were treated more like we booked in steerage. Anniversary dinner with my husband at Le Bistro was not memorable. Waited almost 10 minutes for water to be refilled during our meal while the travel agents were getting their food salt and peppered. Was bumped off an excision that was booked and paid for online and put on a waiting list so travel agents could get the first option. Too many private functions being held in many areas of the ship which were off limits to paying customers. Booked a spa balcony with thermal suite access. Was told our stateroom was being re-categorized and our stateroom would either be changed or would still be given spa access. Our stateroom was never changed and once onboard we were not on the list for spa access. Spent my first day on the ship running between guest services and the spa to get the pass that we already paid for. Many issues in the thermal suites. Snow room and steam room periodically working. Whirlpool tubs lukewarm. Tile loungers were barely warm. The only good points on the ship was the ease of getting around the ship. The elevator banks were positioned well so you were able to walk all the way through the ship on each floor. We did enjoy the free style dining and the food quality was much better than we have experienced on Carnival. I don't think we will ever book another maiden voyage and give the cruise line time to work through all the bugs. The travel agents should have been "invited" when they set out on the sea trail to the Bahamas a week before the maiden voyage. Not sure we will be booking on NCL anytime in the future.