Celebrity Summit Cruise Review by iynr: needs improvement
Overall Member Rating
Destination: Southern Caribbean
Embarkation: San Juan
We were 4 couples travelling together. This is our 3rd cruise. Carnivale, RCL and Celebrity. we travelled last year on RCL AOS and were expecting Celebrity to surpass RCL. We were disappointed. While i may mention that there are definitely some areas where Celebrity are excellent, there are many more where they are not. i will attempt to go over them in this review...
Embarkation was stressfree and efficient. no complaints in this area at all. upon entering the ship, we were greeted with a glass of champagne i believe, and escorted to our cabin. very nice.
our cabin...bedding and linens were very good. cabin steward, Peter was the best we have ever had. He was always there and attended to our every need. bathrooms and shower area were very spacious, no complaints at all in this area. But there was a major, plumbing, sewer/drain problem on this floor, specifically in this area where our cabin and the surrounding ones were. the smell of bad sewage or More for lack of a better word a nasty toilet smell was permeating throughout the hallway and really strong inside one of our co-travellers cabin right across from us. it was a repulsive smell. we didn't make too much fuss about it hoping that it would get attended to and be gone the following day. the next day, there were ceiling panels removed in front of our cabin and the others around us and it appeared that there were maintenance staff attempting to repair the problem. well, the problem was not ever repaired. this area of the ship smelled like a dirty toilet the entire week and to make things even worse, our other travel companions had no cold water once the maintenance staff "fixed" the problem and he was scalded in the shower that day. we had to let him use our bathroom to get ready for dinner that evening as he was midshower when the cold water suddenly stopped and he had to literally jump out of the shower to avoid burning himself further and he was not finished showering, bath suds all over him and all!! our friend ended up fixing the cold water problem himself as the maintenance staff didn't seem to know what was wrong, our now scalded friend is a plumber and figured it out right away. no one from Celebrity Guest Relations even contacted our friend to see if he was ok or offer any concern.
The ship...i guess after being on AOS, this just was not impressive to me at all. i did realize ahead of time that it was a smaller ship, no problem, it was decorated nicely, and did not appear to be in bad condition except for the sinkholes in the dining room floor. quite dangerous and really surprising that a major cruise line would open themselves up to this type of possible liability in the event that a passenger could fall and injure themselves. but i just felt that this ship didn't have that sparkle or pizzazz that Carnival and RCL have. the main lobby area was mediocre. the bars/lounges were boring. there was not really much to the shops. mostly senior apparel and nothing impressive. there was no sundry shop to speak of. do they not want to make money?? we felt that after dinner, there was not really much to do except go to the casino.
the service....excellent in the dining rooms and the staterooms but i did find that getting a drink of any kind was a monumental chore. if you had a pop card, good luck getting a drink in a timely fashion. also , some of the bars were not too swift getting drink orders either. what's wrong with Celebrity? do they not want to make any money?? i noticed on the last day, which was the sea day, there were more staff walking the ship offering drinks. the expensive ones too, not the drink specials....
dining.....the food in the dining room for breakfast and dinner was the best i've had on any cruise line. i found the selections and the variety very good. having said that, the chocolate buffet was a joke....nothing left but crumbs by the time we got there. not enough staff to serve the people. i didn't like that the dinning room was closed every day for lunch, what a rip off. and the buffet closed early so on a port day if you came back around 230-300pm and were hungry, too bad. pasta or pizza was all you got. ice cream was mushy all the time. i went without food a couple of days because the buffet was closed after 300pm and i didn't want pasta or pizza which looked like it had been sitting there for quite some time. dinners and breakfasts in the dinning room were great though.
didn't take any shore excursions, did my own thing and found it to be cheaper and more to my liking.
Do not get off the ship in Dominica. it is a very poor, dirty, little port. people bugging you as soon as you get off the ship to take their tour. most unsavory looking lot of people i might add. i did not feel safe at all and was afraid i might catch something so i went right back to the ship. i cant imagine why Celebrity would include this island as it is not ready to host tourists. no shops, no restaurants/bars/ just open air flea market kind of shopping. knock off perfumes boxed in the real deal boxes, drug paraphanalia for sale out in the open at the flea markets. just junk and people all around you begging and pestering you to take a tour. all the other islands were fantastic and tobago we didn't see as our cruise was shortened a day and this one was deleted from our itinerary.
very few children on this cruise. did notice that they were taken care of doing activities though.
entertainment.....?? went to one show, it was ok, all the rest of the shows were at 700pm and 900pm. our dinner was at 830pm. i question how we were supposed to take in a 700pm show and then rush to dinner? i guess we were supposed to get ready for dinner at 5-530pm, then go to the show and then go to dinner. we chose the late sitting for a reason, that being that we didn't have to rush to get back from port and rush to get ready for dinner or a show in this case. after all, we are on vacation and would like to take our time getting ready for dinner and show. but i guess not on this ship. what ever happened to the show being after dinner? it seemed that after our dinner, there was nothing to do on this ship. the casino was the only lively area. the bars/lounges were dead. no one in them. even the entertainers in the lounges we did attend were looking pretty tired by that time. we just ended up wandering around and passing through the casino and ended up in one of the bars and really felt like it was supposed to be bedtime and we should go back to our cabins. even the bar staff were not very welcoming when we entered the areas. the pool area during the day was like a funeral home. no music. none, at all. no one talking, everyone was just laying in their chairs like a bunch of dead fish. on the last day, the sea day. the band started up at 400pm!! it was almost depressing. good thing we had ourselves to keep company with and we made our own fun and conversation. i just felt that the cruise did nothing to offer any type of entertainment or attempt to create a pleasant atmosphere during the day or evening. it seemed that since it was a port intensive itinerary, that the days we were in port, there was not much to do, see or eat on board.
disembarkation....again, very easy, organized, went quick, got our luggage and away we went.
summary....all in all, it was a disappointment. we felt that we did not get the full cruise experience on this ship. maybe it was a fluke, maybe it is meant for a different kind of people than we are. who knows....i would not recommend this cruise to anyone who is looking to have fun. it was kind of boring. Less
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