Celebrity Summit Review

4.0 / 5.0
2,482 reviews

needs improvement

Review for the Southern Caribbean Cruise on Celebrity Summit
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iynr
First Time Cruiser • Age 50s

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Sail Date: Jan 2009

We were 4 couples travelling together. This is our 3rd cruise. Carnivale, RCL and Celebrity. we travelled last year on RCL AOS and were expecting Celebrity to surpass RCL. We were disappointed. While i may mention that there are definitely some areas where Celebrity are excellent, there are many more where they are not. i will attempt to go over them in this review...

Embarkation was stressfree and efficient. no complaints in this area at all. upon entering the ship, we were greeted with a glass of champagne i believe, and escorted to our cabin. very nice.

our cabin...bedding and linens were very good. cabin steward, Peter was the best we have ever had. He was always there and attended to our every need. bathrooms and shower area were very spacious, no complaints at all in this area. But there was a major, plumbing, sewer/drain problem on this floor, specifically in this area where our cabin and the surrounding ones were. the smell of bad sewage or for lack of a better word a nasty toilet smell was permeating throughout the hallway and really strong inside one of our co-travellers cabin right across from us. it was a repulsive smell. we didn't make too much fuss about it hoping that it would get attended to and be gone the following day. the next day, there were ceiling panels removed in front of our cabin and the others around us and it appeared that there were maintenance staff attempting to repair the problem. well, the problem was not ever repaired. this area of the ship smelled like a dirty toilet the entire week and to make things even worse, our other travel companions had no cold water once the maintenance staff "fixed" the problem and he was scalded in the shower that day. we had to let him use our bathroom to get ready for dinner that evening as he was midshower when the cold water suddenly stopped and he had to literally jump out of the shower to avoid burning himself further and he was not finished showering, bath suds all over him and all!! our friend ended up fixing the cold water problem himself as the maintenance staff didn't seem to know what was wrong, our now scalded friend is a plumber and figured it out right away. no one from Celebrity Guest Relations even contacted our friend to see if he was ok or offer any concern.

Cabin Review

hallway stunk like a rotten sewar. plumbing problems all week. bedding comfortable, bathroom spacious. lots of closet and drawer space

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