I have only sailed with Royal Caribbean and thought the first cruise was good but maybe not as great as I didn't know what I was doing and the weather didn't cooperate.
This cruise was a nightmare. They sent out several emails stating not to show up before 2pm and we got there at 1:50pm and 4.5hours later started walking into the boat. Unfortunately, the 4.5 hours was spent in the heat standing in line for unorganized chaos. We found out later that people who showed up at 11am got on the boat in about 20 minutes. And had over 4 hours of boat time, all to themselves. At least our bags showed up- some didn't even have that luxury. (we got a note asking for assistance in locating about 4 passengers bags that were missing or placed in someone else's room.)
Once on board, I would like to say we were greeted warming and served some tasty snacks. This was not the case. They refused to serve until after the muster drill. Which I understand, but they should have had sandwiches and drinks while we were waiting for the muster drill which didn't happen for another 1.5 hours.
OUR Room attendant was great, but the clocks were all off in the room and the internet given to us did not work.