We have taken 40+ cruises and are RCCL Diamond members so we have seen a lot of "issues" that didn't ruin our cruise---until now. We received an email from RCCL advising us to not arrive until 2pm because the ship was coming in from Galveston and would not arrive early. When we arrived we were turned away by the police and told to come back in an hour because of loss of power. We were left standing in long lines without AC and no knowledge of what was going on except that power was lost at 1pm and at 3pm it had still not been restored. At 5 pm we were sent into another almost totally dark building with no AC to wait in long lines. NO information was given to us about what was going on except it was Port Everglades fault. RCCL had 5 HOURS to get some generators and get us processed by this time but we were all ignored and it was almost 7 before we boarded. I asked if they had a line for TOP TIER but was just told to find the shortest line and wait!!! As we finally got to our room we were told we had to immediately go to our muster station-----TO STAND SOME MORE!!!! My husband checked in and then we went back inside and told them he would no longer stand so we sat down. Not one person on RCCL apologized for the problem, they all blamed it on Port Everglades but RCCL should have had a plan in place and fixed this in less than 6 hours!!!!

The ship was very dirty. The crew must have partied the two days it took to sail to Fort Lauderdale because the windows were so dirty it looked like constant fog. Most of the bars were closed every day so it was hard to find a drink. The Diamond lounge ran out of glasses every night and the servers were rude and slow!! We have paid thousands of dollars for this "perk" but we certainly don't feel appreciated by RCCL.

The Entertainment was horrible. Who wants to watch ballrooms dancers or listen to 1940's "rat pack" music----nobody younger than 80!!? The piano player was great and had a full house every night. The guy in Two Poets didn't seem to have his act together and was slow to start and long pauses between songs. One afternoon they had a scavenger hunt that included kids screaming in the LIBRARY. Who would think that was a good idea??!! Read more