Norwegian Star Review

4.0 / 5.0
2,583 reviews

No Stars on this Crew!

Review for the Western Caribbean Cruise on Norwegian Star
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Reddy2sail
6-10 Cruises • Age 50s

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Sail Date: Nov 2015

Background: This was my 10th cruise and 5th (and probably final) with Norwegian. I traveled with my husband, eighth cruise for him. We are 51 and 47 y/o. We live about an hour from Tampa in a beach community called Indian Shores so we have the opportunity to cruise often. We are Silver level with Norwegian but the last two cruises (September on Sky) were both very bad in terms of service.

Embarkation: Long lines and disorganization. We were disappointed that NCL reps were openly allowing non Latitudes members in line in front of us in the Latitudes priority check-in line. At our level there aren't that many perks and to have this blatantly ignored is disturbing. Disembark was also ridiculous - took nearly an hour and we were "easy walk off" - there was nothing easy about it.

We got rude poor service at 5 o'clock somewhere bar where bartender told everyone who would listen how he can't wait till his contract is over and dislikes people that have the beverage package and don't tip. We got rude slow service at the Topsiders pool bar and WARM beer every day; likewise at the Biergarten. At this bar you have to stand in line and aren't allowed to be waited on at the bar ... they will ignore you completely. We were never greeted or smiled at by a bartender at any bar for the whole week. The drinks were also inconsistent - watery, too thick, slushy, never know what you'll get from bar to bar or bartender to bartender. I had read similar reviews and didn't believe them but now I know first-hand. Norwegian has serious problem going on with their bar service. On day one everything we asked for was coming "tomorrow" ...including limes for margaritas and coronas and lots of different types of beers. I paid full price for the first day so why do I have to wait until tomorrow for anything? I waited months to enjoy this cruise!

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