Norwegian Star Review

4.0 / 5.0
2,584 reviews

Poor customer service

Review for the Western Caribbean Cruise on Norwegian Star
User Avatar
Balcony lover 13
6-10 Cruises • Age 70s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment

Additional details

Sail Date: Oct 2015
Cabin: Balcony

The positives were my balcony stateroom, cabin steward and speciality dining rooms. The food in main dining room was good but very slow service. Wine came after meal was finished, coffee after desert done. Espresso always took 20 minutes to get. After a complaint in Aqua I was contacted by Maitre D and service was great,too bad we had to complain to get it. The bar service was very slow, most likely due to the drink package. Bars were crowded, bartenders overworked and cranky, only exceptions were Marcia and Cristina. The bathrooms frequently had overflowing garbage pails and hand dryers that did not work. The buttons on the elevators were gross, sticky and dirty I wish I had gloves. The pervasive attitude of the crew was unhappy workers. The World Series was not aired because NCL DIDNT HAVE THE PACKAGE!! Too expensive.being from NY this was a big deal for us.

These are all small complaints that combined made for unhappy cruisers. May be looking at RCCL and Princess for future Cruises.

Cabin Review

Balcony

Cabin BC

Small cabin, not enough drawers. Cabin Steward Dante was great

previous reviewnext review

Find a Norwegian Star Cruise from $529

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.