After being an avid fan of NCL and touting its superiority to similar cruise lines I am writing to say that our cruise experience was a disaster. We had planned for this trip for over 10 months and cruised with family and friends. This is not what I expected to pay for and am severely disappointed. Without writing pages of details and limiting the problems to only a handful, please see some of the details below.

• Boarding was chaos, upon arrival to the port there were no porters available to take baggage and the one we did find was running a racket outside where he was taking people's money to ensure that their bags were safe and if a person did not pay them that the bags "might not make it on the ship."

• A raffle giving away spa discounts were given out, luckily for us we won a $100 voucher, yay! When trying to remit the spa said that the voucher was for signature services only, when we said we would take a signature couples massage they said that the menu of services was printed improperly and that it was not available; after several tense minutes they agreed to allow a voucher on a massage that was already more than double what one would be in a city and 10x the amount at any of the islands Read more