We are first time cruisers on this type of boat, having done European river cruises and small boat cruising in Prince William Sound, Alaska. It is true the boarding experience in Tianjin was an absolute shambles. No information, queues going in every direction, everybody there at the one time as travel from Beijing was not co-ordinated. A really bad impression much commented on by regular cruise folk.
Our disembarkation in Singapore was little better as we had contracted RCI to transport us to Changi Airport. Once in the terminal they left us for dead.
Critical question , would we do another cruise, Only if it was to a different destination as we are not cruisers who love sea days, want to encourage skin cancers by becoming walruses by the pool or even refrigerate in the library or 'card room'.
See above. Quite adequate, good facilities. Well serviced ,clean and quiet.