Norwegian Breakaway Review

Black eye NCL Breakaway

Review for Bermuda Cruise on Norwegian Breakaway
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op1
6-10 Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Oct 2015
Cabin: Mid-Ship Mini-Suite with Balcony

Before I get to the reason for my poor rating, I will say that for the price I thought the value was good. I have read lots of complaints about NCL nickel and diming you that may be justifiable but I took this cruise with only what was included in mind. The food and service at the buffet was adequate, and the food and service at the MDR was also very good. The beverage package was good but it is done in a clumsy way that slows their bar staff down. The entertainment was great! There was something for everyone and we had a great time with that. Had it not been for the following I would have given this cruise a 4 as a rating. That said her is the crux of the poor rating.

On the second night at sea we noticed loud noises with ship movement coming from ceiling, which made it difficult to get goodnights sleep. We contacted the steward during the day and told him about it. He suggested I call guest services as well. So I called. Immediately the person on the phone tried to convince me this was normal when a ship is at sea. I advise her this was not my first cruise and this surely was not normal. She said fine I will tell housekeeping to go see you. Waited around for a few hours and no one showed, so we went to dinner. I figured they would come to the room and leave a note or something. Went to dinner caught the show and got back to our cabin late. Upon returning to our cabin and seeing that no one had been by I went to down to guest services. I was informed that they had called my room and since I wasn't there nothing had been done. A review of the information showed that they called my cabin almost three hours after my call. I guess I was supposed to skip dinner and wait. I asked that a supervisor meet me right away at my cabin. Within a few minutes a supervisor came to my cabin and acknowledged noise was unusual, but it was late in the evening there was not much that could be done. Another night of poor sleep.

Next day while in port a carpenter came to the room. The ship was not moving so there was nothing he could look at or address. He suggested I call as soon as we set sail again so that it could be examined while the ship was moving and the sound was evident. As soon as we set sail for home I called guest services. Again the person on the phone tried to tell me it was a normal sound and that there wasn't much that could be done. I demanded that a supervisor come to my cabin. Within a few minutes a supervisor appeared with two carpenters. Carpenters acknowledged it was not a normal sound and stepped out of the cabin with the supervisor. No determination was made or information given. Time passed no one returned I stepped into the hall only to find that both the carpenters and the supervisor had left. I went down to guest services in hopes of speaking to a manager. The person behind the desk tried to help but nothing could be done. He offered to provide another cabin on another deck for sleeping purposes. I declined and asked that the supervisors manager, meet me at my cabin. I was eventually met at my cabin by the same supervisor who had just been there with carpenters but left without resolution. She informed me that it had been determined that there was nothing that could be done. While speaking to her someone from guest services called. The person proceeded to tell me that noises were normal as the ship moves and part of being on a ship. At that point I almost blew a gasket. I had explained the situation over and over again and was being disregarded and ignored. The original supervisors as well as the carpenters acknowledged that the noise was not a normal noise and could see how it was bothersome. Yet the person on the phone would continue to tell me the noise was because the ship was moving. I demanded that manager come to my cabin. A manager finally arrived and he acknowledged that the noise was not usual. He apologized for the delays and how everything was being handled but there was nothing they could possibly do as it may need to be looked at in port. He did ask if there was anything they could do. I had asked for a pair of earplugs and hoped for the best. At this point I was tired of explaining it over and over and had to rush to dinner in order not to miss the show. I gave up on a fix and was just hoping that with the earplugs we could get through the night.

Cabin Review

Mid-Ship Mini-Suite with Balcony

Cabin MA

The room in of itself is excellent. We loved the added space in the bathroom. The balcony could be a little bigger but it did the trick. If you use a CPAP you will need to bring an extension cord as the room only has one electrical outlet and it about 10 feet away from the bed. The bad news was that our cabin had an issue and we were ignored when we complained about it.

Port Reviews

New York (Manhattan)

New York our embarkation. I am an NCL Gold and was on the ship in no more than 30 minutes after arriving at the pier.

King's Wharf

I absolutely love Bermuda. This was my 4th cruise there. I do like to go off the beaten path so we rented a scooter to get around, It is the best way to find some of the best beaches. I will say this though. If you do not ride at home and you have not ridden a bicycle in years, do yourself a favor and stay off the scooters. While most drivers are patient with tourist the roads and traffic can be a little challenging.

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