Spent one night on the ship as a celebration to end of year of challenges taken on to raise money for a local children's charity , well this was spoilt by the whole experience . Firstly on Arrival at room , which was not even made up , told by housekeeping on this cruise no coffee in cabin , tea bags but no kettle . Can live with that .

First meal , well food was cold , staff rude not attentive at all , when received bill was horrified to find they had added an 18 percent gratuity , well the Services was not worth , your find this is standard company policy .

Evening meal in the Manhattan ,we booked this 6 plus weeks ago , 8.30 sitting , we were still waiting at 9, to be told we still need to make up the table , the queues were out the door , people standing in the lobby it was like a crowd at a football match . Once seated we were given one menu between 8 of us , eventually more were handed out , we ordered our meals including dessert told this was to save time !!! Starters arrived , not up to much really , after some 45 mins our dirty plates were still on the table no one had been near us to even offer drinks or water . We had to call a manager over to ask what was happening , she showed no interest at all and thought by giving us a bottle of wine would make it right . Meals arrived , all cold , parsnips with steak which was like rubber , menu said chips , chicken so dry could not chew it . Crisps served with chicken and gravy , that did it called manager again (Corrine) , she said she would be back in 5 mins never came back . So we left with no dinner and ended up with a bar snack . Read more