Its difficult to write this review, normally I like to write about the good things one experience but unfortunately this is not going to be such review:

1- Embarkation - not clearly signed and not enough staff guiding people to check in. Junior staff controlling IDs lack of tact and customer service in such an important moment that is developing your FIRST impression.

2- Checkin time and interaction with agents - this is a great opportunity to bring enthusiasm and create a fun atmosphere for the guest checking in. This was not the case, additionally we were told to wait until people took pictures for us to continue to embark while clearly stating we were not interested in the photo session. Read more