This was only our second ever cruise, the first being a British Isles trip aboard Marco Polo which we enjoyed immensely.
We found that embarkation at Tilbury was nowhere near as slick and easy as our experience at the CMV desks in Newcastle - on the Tilbury voyage our boarding cards were given to the wrong people and there was a mistake made when registering our credit card (which was swiftly corrected by the excellent reception staff on board the ship). Once aboard we received a very warm welcome from the staff and were shown to our cabin on deck 6. It was a lovely room, very clean, light and spacious.
The service throughout our voyage was extremely good, the staff are very friendly and helpful. The shopping area aboard ship was a bit of a disappointment, heaps of space but very little stock to fill it and poor choice. We found this odd because on longer trips there is a captive audience who would perhaps love to spend a little time shopping for gifts etc.