After addressing this with Regent Corporate and receiving what we believed was a concerted effort to deny the existence of our issues, we began to believe it may really be our perception of what cruising should be. On a lark we went back to a Crystal Cruise to see if we were so hardened on this cruse thing our expectations were totally out of line. We discovered they were not. Crystal is truly luxury, and Regent might as well be a very expensive Princess Cruise.
As an example, on the very first day of our Crystal cruise, my i-pod/ MP3 player froze and would not operate. Believing it to be a battery issue I went to the front desk to ask if they had a charger. The desk person, Anna Marie pulled one out, player still didn't work. She then went to her own cabin to use hers, it still didn't work, she called the ship's IT to help, it still didn't work. She then went on the Internet for a resolution, and fixed it. A small thing, but a huge indication of the efforts of the crew to make things right. We were home again at Crystal.
Crew: Typical Crystal attention to the customer with greetings in the passageway by officers all the way to hull painters. You are treated as a guest, not a number. I believe this is what may set Crystal apart from all other lines. The sense is we are a welcome addition, not an intrusion like we felt on Regent. What a delight.
Food: All in all, very good. Only one marginal night, and all of our dishes were not up to par, must have been the chef's night off. The rest was terrific and I can't figure out how all the fish dishes always came out perfectly, wow. Service was superb, all special orders handled quickly and were delicious. Silk Road (Specialty Nobu restaurant) is great. Service, while good, is not up to par with the main dining room, but food was over the top delicious. Mornings on the Lido deck was consistently good and the deck grill put our some wonderful burgers and steak sandwiches. As always, the crew did anything they could to please. You asked, they provided.
Room: Think we did like Regent's better, a bit more room and the bath more conventional. We believed Crystal made a mistake with the new glass vessel bath sinks, intrusive and difficult to keep clean. Turn the water on full, and you'll only do that once as it blew over the edges. All else nice. Two robes, one light cotton and one plush for each room guest was grand. Room service was typically Crystal extraordinary.
Entertainment: Mixed feelings about this one. Previous Crystal cruises the entertainers were spot on and well rehearsed. Not this time. "The Envelop Please" was very poor with one of the front line entertainers unable to get his lines straight the entire performance. Not sure what happened here, so we just passed to the rest of the shows and entertained ourselves, so can't comment if this was poor through all the shows.
Ports: Cabo OK, Mazablan, probably wouldn't get off the ship to see it again, Puerto Viarta, very nice. Clean, old Mexico. The City has obviously put a great deal of effort in to make things right. That stop was worth the trip.
All in all, a wonderfully positive experience back on Crystal. It's by far our favorite line . . . this is what cruising is all about. No more experiments, we're back.