Negatives: Previous 9 times I have embarked a ship in Vancouver I arrive at 11 am and get on board quickly. 2 large ships in Port. Celebrity and Royal Caribbean were dispersing room keys before we entered security. The 2 groups were put through security together and in the same waiting area. 7 terminals for passports were not being used; the person was guiding individuals to the terminals! The ship left late because passengers had not cleared by sailing time; unheard of. An embarrassment to Vancouver and the Port. Was the line or Port saving money by under staffing?

Our 6 PM confirmed dining time was denied; no explanation given. I had not prepaid gratuities for select/anytime dining. Others we met never went to the dining room because of this error, I imagine they had their gratuities reduced. The dining room was completely overwhelmed. They sorted it out by the 3rd day by opening the dining room 30 minutes early.

In the buffet, precook a few eggs (this was done at the eggs benedict station) so people could avoid the 4 minute fried egg. They added more omelette stations after passengers complaints. The buffet staff could not get large groups to stop reserving seats, moving chairs to form huge tables (leaving tables with no chairs) and could not get them to leave after eating. Read more