This was our 2nd same trip to Alaska on this ship chosen for the dates and size of the ship. Will start with some positives. Leaving Vancouver was very pretty after an easy check in and it was nice to go to a decent buffet (rooms not ready for awhile we were told till about 1:30 or so). As before our impression is the cabin sizes are smaller than those on Princess. Our cabin attendants were amazing and the really only good thing the entire week as was our main dining server after we initially asked to be moved from a table near the server's hectic station.

Beginning with the first night, and on till the end, starting about midnight we'd hear rolling sounds in our ceiling (like a bellman's cart) followed by things dropped on the floor over head. We called guest services at first thinking it was from the outside promenade deck, later to be told it was from some kitchen galley above even though we thought we'd be over enough when we first booked. We asked if they could please o up and tell them to stop. The service reps, every night got ruder, unhelpful and defensive every time we called. It continued through out the night and week. Some nights it started up at 1 am, others 2 am and wow, 1 night lucky, not till 4 am! Needless to say we had zero sleep the entire week. No one seemed to be able to admit to the source of the noises and no one seemed able to stop it, even though we went to the top, the "hotel manager", who seemed to care but it was not fixed. Supposedly no cabin to switch to, no way to fix it. In the end we were compensated with the final bill but we'd have rather spent to have had a nice comfortable week enabling us to sleep, it was all too bad.

Specialty restaurant nice, food ok, shows terrible, and 2 nights the "dancers" from the show took very large areas to hang out and party eliminating space for guests. We also noted several new passengers embarking in Skagway coughing as they boarded, spreading germs....ship itself seemed clean enough, Alaska is gorgeous but our issues of not sleeping were a deterrent to what could have been a nice trip. To add to it 1 lounge had what we thought was annoying violin music, a larger lounge room with maybe 6 to 10 guests a night while the more popular area with the piano player was smaller, crowded with zero enough seating for guests; this ship needs to get rid of the violin entertainment and offer more interesting lounge music to those mid age....we wont sail this line again because of the rudeness from guest services and in ability to get to the bottom of the noises overhead.