First and foremost, our Baltic cruise on the Regal was absolutely flawless....challenging physically and intellectually.....but a total delight. We had a deluxe balcony stateroom which was more than adequate for two tall people like us, and the balcony was very spacious for enjoying sea days. Unfortunately my luggage didn't arrive with me in Copenhagen. This is where the Princess 'culture' really was tested, and came through with surprising grace and professionalism. For the first 3 days of the cruise (5 days total) I had nothing but what I left home with. Passenger Services took that challenge and ran with it, one agent working through lunch hours each day on the phone and email with British Airways to track my bag, and calling me each evening with an update. In the meantime, they offered me free laundry for my clothing, a shipboard credit to purchase a few necessities in the store, and the Medical Centre very courteously replaced the medications I needed. When my bag finally arrived, it was badly damaged and missing a number of items. The stateroom steward thought to take it to the upholstery shop onboard and they were able to repair it for the eventual return flight to the States.

My experience with the concern, professionalism and proactivity on my behalf was unexpected, and indicative, I believe, of a much more significant aspect of the company that trains/encourages/allows their crew to act as they did. I shall be forever grateful to each person involved.

We were fascinated with how the crew handled each and every crowd scene! Disembarkations at ports, the muster, shows, the whole thing was seamless. We were in awe. Embarkation in Copenhagen took about 10-15 minutes, and we walked off with out own luggage when we returned. Super easy!