Norwegian Epic Review

Horrible Staff

Review for the Western Mediterranean Cruise on Norwegian Epic
User Avatar
Kattt989
6-10 Cruises • Age 30s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Fitness & Recreation
Service

Additional details

Sail Date: Sep 2015
Cabin: Balcony

My husband and I sailed on the Epic for our honeymoon. Overall we had a good time, but I have to say we will never sail on Norwegian again. This was our second time on NCL, and I was very disappointed. The top disappointment was that the cruise staff was SO rude and SO unfriendly. No matter who I talked to they were dismissive and unhelpful. I called 3 days in a row about my hair dryer not working and not one person came to help me. That is just one example of the lack of service.

The meals were good (except for O'Sheehans Pub. Do not eat there), but again you had to wait a long time for everything. Wine came after dinner, coffee came after desert, etc. Also, the adult pool was a nightmare. Every single day they were doing maintenance causing one of the hot tubs to be closed, as well as continuous hammering and drilling the entire day. I know what you're thinking, first world problems, but for a vacation that cost almost $10k I would expect a little more out of Norwegian. I was very disappointed with the staff and service on ship and will not sail with them again.

Cabin Review

Balcony

Cabin BE

Cabin was nice, the lighting was very poor and hard to get ready. Balcony was rusty and dated. But our room was always clean and Rum who took care of our room and was very pleasant and friendly.

previous reviewnext review

Find a Norwegian Epic Cruise from $309

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.