We had never travelled with Royal Caribbean before and were very excited as we were visiting places we had never thought we would ever visit and had heard great reviews about Royal Caribbean as we have family members that have been travelling with RCI for years and they always gave us great reviews.

We are a couple, travelling with a family of three so a total of 5, one member was in a wheelchair. Check in was initially done online so we assumed it would be pretty simple as we were allocated a check in time of 11.00am. We arrived at the terminal in Dubai at 10.45 and can only describe it as chaos. We got out of the taxi and had to wait in 50 degree heat for roughly 40 minutes whilst the disorganised luggage checking in men finally decided to get to us. People were pushing and shoving to get the luggage men to take their luggage which was quite difficult for us when travelling with a disabled person and a 3 year old child.

Once our luggage was checked in we headed towards the check in desks to be faced with queues that were moving exceedingly slowly, these also were very disorganised and people were let to the front and rushed through without any explanation, after queuing here for another 90 minutes other cruise members insisted our group went to the front of the queue as we had a disabled person with us. We then checked in again, had to give credit card details and passports even though we had previously done this online. Read more