Norwegian Breakaway Review
Rating by category
Additional details
NCL failed to keep its commitments. My travel agent requested a wheelchair accessible transfer r/t LaGuardia Airport and was advised that all NCL transfer vehicles are such.
We were met by a non accessible bus, so my wife had to be carried on to the bus by 2 people.
The same procedure occurred in reverse when we arrived at the pier. The next day Guest Services apologized and said the problem would be corrected for disembarkation. When I checked on Friday, Guest Services, after making some calls, notified me that no NCL vehicles are wheelchair accessible and that I would have to pay above my original transfer fee to secure such a bus or van. When they refused to absorb the additional fee, I asked for a refund. We did not have such a problem with Celebrity in New Jersey.
Cabin Review
Aft-Facing Balcony Stateroom
The accessible cabin was excellent. A member of the housekeeping staff built a special toilet seat for my wife to insure her safety. The cabin steward provided friendly and excellent service. However, unlike on other ships where you hear no noise from the nightclub so long as you are at least one deck above or below it, this did not apply to the Breakaway. Although we were on deck 13, 3 decks below the nightclub, we could get no sleep from 10:30 P.M. until 2:00 A.M. because the loud sound made the walls vibrate. This is not good construction.