We were first-time cruisers, and both of us are in our early 50's.
The Embarkation: Getting on the ship was not nearly as difficult as we were told. We were told to avoid at all costs arriving at the ship between 3:00 PM and 4:00 PM, and of course, because of running around Old San Juan in the morning and mid-day, we arrived at 3:15. The whole process probably took 5 minutes at the most, and it was easily understandable as to where we had to go, and what we had to do.
The Cabin: We were booked in a Concierge Class cabin. Our stateroom attendant, Virginia, was there to greet us, as was the assistant attendant, Moses. They took great care of us all week, always called us by name, and were instantly available whenever we needed anything. Everything was accomplished with a smile. Pros: The cabin was larger than we thought that it would be. The cabin was spotlessly clean. The bed was as comfortable as the one at home. The fresh flowers, the daily appetizers before dinner and the chocolates on the bed at night were all very appreciated. Cons: The first hallway light next to the closet developed a bad ballast on the first day, and flickered. Moses removed the bulb so it wouldn't be so annoying, but it was not repaired all week. Consequently, it was difficult to see into the closet. The refrigerator was never cold enough to be of any use. After we mentioned it, engineering came, and declared that it was operating correctly. We found out from our table mates at dinner that this seemed to be a problem in their rooms too. Virginia made sure that we had an ice bucket filled all week for our wine to chill.