Went on the ruby princess last week to alaska. this was our first...and last!....cruise on princess. customer service was horrible!!!! there was a problem with an excursion and i spoke to two people who assured me that someone would get back to me. nobody ever did.
Then, a light started going out in our cabin and was blinking like a strobe light. my husband called to have this fixed, and was disconnected. he called back, and was hung up on! the third time we finally got it taken care of.
Our table waiter was just "doing her job." she didn't seem like she even wanted to be there. she warmed up on the third day, but still!